Privacy Policy

1. Our Commitment to You

PRIME OTP is an Investment Dealer (Full Service Dealer excluding Underwriting) regulated by the Financial Services Commission (FSC) in Mauritius under registration number GB24202401. (hereinafter referred to as the "Company").

We understand the importance of maintaining the confidentiality and privacy of personal information we hold about our clients and third parties. This Privacy Policy outlines how we collect, process, store, and protect your personal information. By using our website and services, you consent to this Policy.

We are bound by the Mauritius Data Protection Act 2017, which sets out the rules for collecting, processing, and handling personal information. These principles reflect internationally accepted standards for handling personal data.

This Policy will be reviewed periodically to accommodate changes in our operations, legal requirements, technology, and the business environment. Any personal information collected will be governed by the most recent version of this Policy.

2. Collection and Processing of Personal Information

When we collect, store, and process your personal information, we comply with the provisions of the Mauritius Data Protection Act 2017. We are committed to transparency in how we handle your data.

We may collect and process the following types of personal information:

• Information provided through forms on our website, such as during account registration or subscription to our services.
• Records of correspondence, including responses to surveys or inquiries.
• Details of any transactions you make through our platform, including historical data.
• Information about your website visits, including traffic data, location data, weblogs, and other communication data.
• Information about your device, such as IP address, operating system, and browser type, for system administration and statistical purposes.

3. How We Use Cookies

Cookies are used to distinguish you from other users of our website, enabling us to enhance your experience, personalize your preferences, and improve the website's overall functionality.

4. How We Use Your Data

We use the data collected about you in the following ways:

• To ensure website content is presented effectively.
• To provide the products and services you request.
• To manage your accounts and ensure you are updated on changes to our services.
• To fulfill our contractual obligations with you.
• To inform you about products or services that may interest you, either directly or through selected third parties.
• We may also share your data with selected third parties to contact you regarding goods or services that may interest you.

5. Information Disclosed To

Depending on the products and services you use, personal information may be shared with:

• Potential buyers in case of a business transfer.
• Consultants, contractors, or service providers (e.g., IT support services).
• Parties acting on your behalf, such as financial advisors or brokers.
• Third parties required for transaction processing or service delivery.
• Regulatory authorities, courts, or government agencies, as required by law.
• Auditors, contractors, or advisors assisting in our operations.
• Other parties as directed by you or with your consent.

6. Your Rights Regarding Personal Information

You have the right to:

• Object to your data being processed for marketing purposes.
• Request a copy of your personal data and report any inaccuracies.
• To exercise your rights, contact us via the email provided on our website. We may charge a small administrative fee to verify and fulfill your request.

7. Safety Measures

We implement secure storage systems to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Access to your information is limited to employees or partners who need it to perform their roles.

We do not store or retain your credit or debit card data. We securely destroy or anonymize data when it is no longer required.

While we take reasonable measures to protect your information, we cannot guarantee the security of data transmitted online.

8. Your Consent

By submitting your personal information to us, you consent to its use as outlined in this Policy. We reserve the right to amend this Policy, and changes will be posted on our website. By continuing to use our website, you accept the amended Policy.

9. Personal Information and Other Websites

We are not responsible for the privacy policies of third-party websites linked on our platform. Review the privacy policies of any website you visit.

10. Amendments

We may amend this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. If required, we will notify you using the contact information you provide.

11. How to Contact Us

If you have any questions about this Privacy Policy, would like to access or update your information, or wish to raise a complaint, please contact us via the email address provided on our website.